Frequently Asked Questions

Everything you need to know about your Step One experience.

How do I determine my correct size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain intimate apparel cannot be returned once the seal is broken.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.

Are your materials sustainably sourced?

Yes, Step One is committed to ethical fashion. We use organic cotton and recycled fibers in over 80% of our collections to minimize our environmental footprint.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.